Stuck on Loading when you enter your National Insurance number

What to do if Sage Sole Trader hangs when you enter your National Insurance number.

Sage Sole Trader uses your National Insurance number to find your business details with HMRC. You enter the number on the Find your business screen within Income tax, then Sage runs the check.

For a small number of accounts, the button stays on Loading and the screen does not move on. We know about this issue and we're working on a fix. The check stops before Sage links your business, so your existing records stay as they are.

Check your details first

1. Refresh the page, then select Income tax and try again.
2. Check your National Insurance number against the format of two letters, six numbers, and one letter, for example QQ123456A.
3. Enter the number in capital letters, with no spaces.

Contact our support team

If the screen stays on Loading, contact us using this form: forms.cloud.microsoft. We add your account to the open investigation and let you know when the fix goes live.

Have this information ready:

• The email address on your Sage account
• Your National Insurance number
• The date and time you last tried