ERROR: We're not able to send your update right now

Why Sage Accounting or Sage Sole Trader shows an error from HMRC when you send an Income Tax quarterly update, and what to do next.

There's a known issue where the quarterly update dates HMRC holds don't match your standard or calendar update period type.

When some businesses change their quarterly update period, HMRC doesn't update the quarterly dates correctly. This causes updates to fail.

The issue is on HMRC's side, not with Sage. Your figures in Sage Sole Trader and Sage Accounting are correct and safe.

Reset your update period

1. Go to Manage business details.
2. Change your update period to the other option.
   
   EXAMPLE:

   If you use Calendar, change it to Standard.

    

3. Change the update period back to your original setting.
   
   EXAMPLE:

   Change Standard back to Calendar.

    

4. Select Refresh details.
5. Wait 24 hours for HMRC to update your details.

Send your update again

After 24 hours:

1. Go to Income Tax summary.
2. Send your quarterly update again.