Customer was on 12.0.25 and went live with 2025 R2 (12.0.38). Since then they find every 20-30 minutes or so the batch server completes the processing of recurring batch jobs correctly, but then there are no further batch jobs are processed. This is happening all day and every day since go-live.
The batch server status shows as "Running" The serveur.tra shows no errors but nothing else is written into this file. The last batch jobs succesfully processed are at status "Finished" and no errors in their log files.
The CPU/RAM on the server is not stressed at all. The interactive users report no issues.
The Syracuse logs show multiple errors "batch.x3Query | warn | Batch_SAGEX3V12_running executePendingTask previous loop not ended !!!" which seem to correlate timewise to the issue starting.
There were over 450'000 records in X3.ABATRQT and around 4500 records in APPLCK table which are no longer valid sessions. These were purged but made no difference to the reported issue.
The mongodb collection BatchServer looks normal and is only one record as expected.
When reviewing the Windows event log on the X3 Apps server, it shows many errors as below:
Faulting application path: E:\Sage\SAGEX3V12\folders\SEED\CUSTOM\tools\SX3PDF2B64.exe
Exception Info: System.IO.IOException: The requested operation could not be completed due to a file system limitation : 'C:\Windows\system32\processor.log'
Faulting application path: E:\SAGE\SAGEX3V12\folders\SEED\CUSTOM\tools\ToB64.exe
Exception Info: System.IO.FileNotFoundException: Could not find file 'E:\Sage\SAGEX3V12\folders\SEED\CUSTOM\ABCfile.pdf'
We identified these messages correlated to custom recurring batch jobs which were executing these binaries. After disabling these recurring batch jobs the batch server proecesses all batch jobs normally. The customer development team will review and resolve the root cause.