Skip to content
logo Knowledgebase

Santander bank feed issue workaround

Created on  | Last modified on 

Summary

You can't currently retrieve Santander bank transactions into Sage 50 Accounts because of a live connection issue. Use this workaround to disconnect and reconnect using the Santander bank feed.

Description

A live incident is impacting the Santander bank feed in Sage 50 Accounts. The issue stops Sage 50 Accounts from retrieving Santander bank transactions. 

This workaround disconnects your existing Santander bank feed and reconnects it using the Santander (Connection powered by Sage) bank feed option. This restores the download of new Santander transactions.

Before you start:

  • Disconnecting the bank feed removes any bank feeds rules in v30.00 and below. Upgrading to v30.1 or above before disconnecting will retain your rules.

Resolution

Which version of Sage 50 Accounts are you using?

▼V29.2 or above

To disconnect and reconnect your feed:

  1. Go to Bank Feeds.
  2. Click the settings icon next to the bank account you want to disconnect.
  3. On the settings window, select Disconnect Bank feeds.
  4. Choose Yes on the confirmation message.
  5. Click Get started.
  6. Select Connect bank.
  7. From the list of banks, select Santander (Connection powered by Sage).
  8. Agree to the terms and conditions and Continue.
  9. Select Continue to go to the Santander login page.
  10. Enter the details requested by Santander, such as your online banking username, password, account number, and sort code.
  11. Complete any extra security checks.
  12. When prompted, enter the date you want to download transactions from. Most banks let you download up to the last 90 days.
▼V29.0 or below

To disconnect and reconnect your feed:

  1. Go to Bank accounts.
  2. Double-click the required bank account.
  3. Under the Sage Bank Feeds section of the Account Details tab, click Disable Sage Bank Feeds.
  4. Click Yes, then Save.
  5. Close the bank record.
  6. Click the bank record you want to connect to your bank, then click Bank feeds.
  7. In the Bank Feeds window, select your Country, then in the list of banks, select Santander.
  8. Click Next, click Sign in then follow the on-screen instructions to connect to your bank. 
  9. When prompted, enter the date you want to download transactions from, and click Process.
  10. Select Finish.