Error: There was a problem finding your business

How to fix the error preventing Sage from finding your business with HMRC in Sage Sole Trader. This error occurs when setting up Making Tax Digital (MTD) for Income Tax.

This error usually occurs for one of the following reasons:

• Your business type in Sage Sole Trader doesn't match the type of income you want to report with HMRC
• Your National Insurance number is incorrect
• Your business name in Sage Sole Trader doesn't match the business name held by HMRC

If you have more than one business, check the details for the business you're connecting. Sole trader businesses sometimes show your personal name instead of your trading name.

Check your National Insurance number

1. In the Find your business area, select the Enter your National Insurance number field.
2. Re-enter your National Insurance number. Use the same number you used when you signed up with HMRC.
3. Cross-reference the number with the HMRC website.

Check your business name

1. Compare the business name on screen with the business name HMRC holds for you.
2. If the name in Sage Sole Trader is wrong, amend it in Sage Sole Trader, then try again.
3. If the name HMRC holds is wrong, contact HMRC to amend it. You can't change your HMRC business name in Sage Sole Trader.

If you still receive the error, contact HMRC.