Cloudflare captcha looping

The verification window gets stuck in a loop when attempting to cloud connect or re-authenticate.

You can get stuck in a loop when selecting "I am not a robot" on the Cloudflare captcha verification window. 

This usually occurs when using a public shared IP address, such as a VPN, Hosted desktop, Proxy, or Data Centre. You can also see this when you activate 2-factor authentication using a text message.

Workaround

Disable 2-factor authentication via text message and re-enable with the authenticator app.

Follow our reset 2-factor authentication (2FA) article.

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If the issue persists

Switching to a static IP address has helped some customers bypass this issue. For assistance with this, contact your IT support.