Summary
The verification window gets stuck in a loop when attempting to cloud connect or re-authenticate.
Description
You can get stuck in a loop when selecting "I am not a robot" on the Cloudflare captcha verification window.
This usually occurs when using a public shared IP address, such as a VPN, Hosted desktop, Proxy, or Data Centre. You can also see this when you activate 2-factor authentication using a text message.
Workaround
Disable 2-factor authentication via text message and re-enable with the authenticator app.
Follow our reset 2-factor authentication (2FA) article.
If the issue persists
Switching to a static IP address has helped some customers bypass this issue. For assistance with this, contact your IT support.
Upgrade your licence
Growing business? Add more companies, users, or employees to your licence with ease. Leave your details and we’ll be in touch.
Africa
Asia
Australia
Canada
France
Ireland
Kenya
Nigeria
Portugal
South Africa
Spain
United Arab Emirates
United States
Germany