Summary
What to do if this issue occurs in Sage 50 Accounts or Sage 50 Payroll.
Description
The reCaptcha window is a security check to prevent malicious software from accessing online services.
When you first enable certain online features in your Sage software, you need to complete a captcha check.
We've introduced this check to increase security and help keep your data safe.
ReCaptcha looping
Sometimes, the reCaptcha check keeps loading new images for you to check, rather than accepting that you've completed it.
The check is based on how you move the cursor. If you find new images keep loading for you to check, it's by design to ensure your data remains secure.
We recommend you keep completing them until accepted.
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