Known issue: Unable to import credit notes with negative lines with AI document capture

We've resolved the issue where you're unable to remove a supplier credit note with a negative value in the Review window, in Sage 50 Accounts v31.1 and above.

You're unable to import supplier credit notes that have a negative value. When you select Remove selected rows in the AI Document capture window, you'll see the warning:

'The total gross of the lines above does not match the value on the file of -xxxx.xx.'

If you're unable to upgrade, follow our workaround.

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Workaround

You'll need to post the supplier credit note manually in the software.

1. Click Cancel on the Review window.
2. Click Remove to delete the file you're importing from the AI Capture window. 
3. Click Close on the AI Capture window.
4. Post the supplier credit note.