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Known issue: Unable to import credit notes with negative lines with AI document capture

Created on  | Last modified on 

Summary

We've resolved the issue where you're unable to remove a supplier credit note with a negative value in the Review window, in Sage 50 Accounts v31.1 and above.

Description

You're unable to import supplier credit notes that have a negative value. When you select Remove selected rows in the AI Document capture window, you'll see the warning:

'The total gross of the lines above does not match the value on the file of -xxxx.xx.'

Resolution

 NOTE:  This issue is resolved in v32.1 and above of Sage 50 Accounts. If you aren't using the latest version upgrade now.

If you're unable to upgrade, follow our workaround.

Workaround

You'll need to post the supplier credit note manually in the software.

  1. Click Cancel on the Review window.
  2. Click Remove to delete the file you're importing from the AI Capture window. 
  3. Click Close on the AI Capture window.
  4. Post the supplier credit note.