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Known issue: GoCardless crashes when downloading settlements

Created on  | Last modified on 

Summary

We've resolved this issue with Sage 50 Accounts v30.

Description

When processing using GoCardless to request Direct Debit payments, or downloading settlements the application can crash to the desktop. 

Cause

This occurs if there is a £ symbol in the Ref or Details field for the associated sales invoice transactions. 

Resolution

NOTE:

We've resolved this issue in v31 and above of Sage 50 Accounts. If you aren't using the latest version, upgrade now.

 

 

If you're unable to upgrade, follow the workaround:

To avoid this issue, do not use £ symbols in the Ref or Details field when creating the associated sales invoices.