Data Service error message using SDO with ESET installed

We're investigating an issue affecting Sage 50 Accounts v30 - 64-bit.

When trying to send data into Sage 50 Accounts 64-bit from another application, an error message shows and the process doesn’t complete.

 CAUTION: The exact wording of the error message can vary, but will mention an issue connecting to the Sage Data Service. 

 NOTE: This issue is only affecting users of ESET Smart Security who also have a 64-bit version of Sage 50 Accounts installed.

Workaround

You can configure ESET to allow the application to work as normal. To do this, you'll need to modify your settings:

 TIP: Your IT department or Admin user typically configures ESET.

1. Close Sage 50 Accounts, or the application you've encountered the issue in.
2. Open ESET then click Setup.
3. Click Advanced Setup.
4. Click Web & Email.
5. Change SSL/TLS from Automatic mode, to Interactive mode.
6. Re-open Sage 50 Accounts, or the application you encountered the issue in, and try again. 

 IMPORTANT: After you've changed this in ESET, a series of popups from ESET will appear. Select the option to ignore these messages.  

After finishing your task, change your SSL/TLS mode back to Automatic. Find out more about the SSL/TLS Settings from ESET.

If the issue persists after completing these steps, continue to the section below.

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Install the 32-bit SDO service.

1. Download the SDO installer using one of the links below.
   Download the 32-bit SDO for v30.0
   Download the 32-bit SDO for v30.1
2. Open the downloaded .zip file and select Extract all.
3. Click Extract.
4. Once the extracted file opens, double-click the x86 folder.
5. Double Sage50Accounts_SDO.
6. Check the box to accept the licence agreement, then select Install.
7. If you're prompted to allow the app to change your computer, select Yes or Allow.
8. Once the installation is complete, select Finish.

 TIP: You only need to install the SDO on the computer which holds your company data.