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Known Issue: Data Service error message when sending data via SDO with ESET installed.

Created on  | Last modified on 

Summary

We're investigating an issue affecting Sage 50 Accounts v30 - 64-bit.

Description

When trying to send data into Sage 50 Accounts 64-bit from another application, an error message is presented and the process does not complete.

 CAUTION: The exact wording of the error message can vary, but will mention an issue connecting to the Sage Data Service. 

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Resolution

 NOTE: This issue is only affecting users of ESET Smart Security who also have a 64-bit version of Sage 50 Accounts installed.

We are currently investigating this issue. To work around the issue in the meantime, you can install a 32-bit version of the Sage Data Objects application on the same computer that stores the Sage Accounts data.


Install the 32-bit SDO service.

  1. Download the 32-bit SDO installer here >
  2. Open the downloaded .zip file and click Extract all.
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  3. Click Extract.
  4. Once the extracted file opens, double-click the x86 folder.
  5. Double click Sage50Accounts_SDO.
  6. Check the box to accept the licence agreement, then click Install.
  7. If you're prompted to allow the app to make changes to your computer, click Yes or Allow.
  8. Once the installation is complete, click Finish.

 TIP: You only need to install the SDO on the computer which holds the accounts data.