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Known Issue: Data Service error message when sending data via SDO with ESET installed

Created on  | Last modified on 

Summary

We're investigating an issue affecting Sage 50 Accounts v30 - 64-bit.

Description

When trying to send data into Sage 50 Accounts 64-bit from another application, an error message is presented and the process does not complete.

 CAUTION: The exact wording of the error message can vary, but will mention an issue connecting to the Sage Data Service. 

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Resolution

 NOTE: This issue is only affecting users of ESET Smart Security who also have a 64-bit version of Sage 50 Accounts installed.

Workaround

ESET can be configured to allow the application to work as normal. To do this, you'll need to modify your ESET settings:

 TIP: Your IT department, or Admin user may need to configure ESET for you.

  1. Close Sage 50 Accounts, or the application you've encountered the issue in.
  2. Open ESET, then click Setup.
  3. Click Advanced Setup.
  4. Click Web & Email.
  5. Change SSL/TLS from Automatic mode, to Interactive mode.
  6. Re-open Sage 50 Accounts, or the application you encountered the issue in, and try again. 

 IMPORTANT: After you've made these changes in ESET and started the task you were trying to complete again, a series of popups from ESET will appear. Select the option to Ignore all of these messages.  

Once the task has been completed, you can change your ESET settings again and set the SSL/TLS mode back to Automatic. 

To find out more about the SSL/TLS Settings from ESET, click here to visit their help centre >.

If the issue persists after completing these steps, continue to the section below.

Install the 32-bit SDO service.

  1. Download the 32-bit SDO installer
    If you're using Sage 50 Accounts v30.0, click here >
    If you're using Sage 50 Accounts v30.1 click here >
  2. Open the downloaded .zip file and click Extract all.
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  3. Click Extract.
  4. Once the extracted file opens, double-click the x86 folder.
  5. Double click Sage50Accounts_SDO.
  6. Check the box to accept the licence agreement, then click Install.
  7. If you're prompted to allow the app to make changes to your computer, click Yes or Allow.
  8. Once the installation is complete, click Finish.

 TIP: You only need to install the SDO on the computer which holds the accounts data.