Salary and Supplier Payments error: 'Payment reference must consist of at least...'

Summary

What to do if you see this error when using Sage Salary and Supplier Payments.

Description

In Sage Salary Payments, you may see the error:

'CreateBeneficiary: [{"field":"defaultReference","code":"INVALID","message":"Payment reference must consist of at least 6 alphanumeric characters that are not all the same. Optional, uncounted characters include space, hyphen(-), full stop (.), ampersand(&), and forward slash (/). Total of all characters must be less than 18 for scan payment and 140 for IBAN payment."}]'.

Resolution

When you submit payments to Modulr from the Dashboard, the Payment reference must be at least 6 alphanumeric characters. For example, Week 01 or Month 2.

When you next need to submit a payment, follow the steps below:

  1. In Sage 50 Payroll, click Payroll towards the bottom left.
  2. Click Salary Payments in the list of tasks to the top left.
  3. Click the Payments button.
  4. Check the Payment Reference field in the bottom left is at least six characters.
  5. Click Submit.


Solution Properties

Solution ID
231213172542267
Last Modified Date
Wed Oct 02 07:19:32 UTC 2024
Views
0