Summary
What to do if you see this error when using Sage Salary and Supplier Payments.
Description
In Sage Salary Payments, you may see the error:
'CreateBeneficiary: [{"field":"defaultReference","code":"INVALID","message":"Payment reference must consist of at least 6 alphanumeric characters that are not all the same. Optional, uncounted characters include space, hyphen(-), full stop (.), ampersand(&), and forward slash (/). Total of all characters must be less than 18 for scan payment and 140 for IBAN payment."}]'.
Resolution
When you submit payments to Modulr from the Dashboard, the Payment reference must be at least 6 alphanumeric characters. For example, Week 01 or Month 2.
When you next need to submit a payment, follow the steps below:
- In Sage 50 Payroll, click Payroll towards the bottom left.
- Click Salary Payments in the list of tasks to the top left.
- Click the Payments button.
- Check the Payment Reference field in the bottom left is at least six characters.
- Click Submit.