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Remote Data Access service - planned downtime

Created on  | Last modified on 

Summary

Information about upcoming maintenance of the Remote Data Access (RDA) service in Sage 50 Accounts.

Description

Maintenance times

To complete essential maintenance, the RDA service will be unavailable on:

  • Thursday 4 December 2025 from 8pm to 9:30pm

What this means

During the downtime:

  • You won't be able to use the RDA service
  • We recommend processing outside of this time
  • If you open your software, the following warning appears
    Remote Data Access service unavailable warning message.
     CAUTION: We recommend not to work offline and to wait until the service is up and running again. 

For further updates, go to status.sage.com

After the downtime

Once the service is running again, if you receive a prompt to reauthenticate, re-enter your Sage account email address and password.

You can check your Sage account email address for RDA within Sage 50 Accounts:

  • Go to Settings, then select User Management, then Users
    List of users, showing Sage account email address.