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I can't log in to payroll after installing 50 Accounts v29

Created on  | Last modified on 

Summary

What to do if you can't log in to Sage 50 Payroll since you've installed v29 of Sage 50 Accounts.

Description

This issue can occur after you've installed your update to v29 of Sage 50 Accounts. When you then load Sage 50 Payroll you may find the software closes before you're able to select a company. 

This occurs because of an issue with a file that your payroll software uses.

Let's run through how to resolve this.

Resolution

This issue is fixed in Sage 50 Accounts v29.0.286.0. Install it now if you haven't already, Find out more  

As this issue is caused by a particular file, you can resolve the issue by replacing it with a working version.

To resolve this, simply follow the steps to download and place the required file below:

  1. Close Sage 50 Payroll and Sage 50 Accounts on your computer.
  2. Click the link below:
  3. Open your Downloads folder and right click SGLch32.dll then click Copy.
  4. Browse to C:\Windows\SysWow64.
  5. Right click within this folder and click Paste.

You can now open payroll and log in as normal.

Issue persists

If you were unable to download and place the file above or the issue isn't resolved, you must reinstall Sage 50 Payroll.

When you reinstall your payroll software the installer replaces the problem file. 

Follow our handy guide to download and install Sage 50 Payroll >


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