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Known Issue: Blank company list after upgrading to v29 or above

Created on  | Last modified on 

Summary

We are investigating an issue in Sage 50 Accounts v29 and above.

Description

After upgrading to Sage 50 Accounts v29 or above, the company list is blank on the Company selection window.

Resolution

This is caused by the company file not copying to the new settings directory.

To resolve this issue: 

  1. On the computer where you access Sage Accounts, press the Windows key + E.
  2. Browse to the file called COMPANY in the relevant folder path below:
    VersionCompany file location
    v30C:\ProgramData\Sage\Accounts\2024
    v29C:\ProgramData\Sage\Accounts\2023
    v28C:\ProgramData\Sage\Accounts\2022
    v27C:\ProgramData\Sage\Accounts\2021
    v26C:\ProgramData\Sage\Accounts\2020
  3. Right-click the COMPANY file and click Copy.
  4. Close Sage software.
  5. Browse to the Company file location shown above for the version you've just installed.
  6. Right-click and Paste the COMPANY file into the relevant folder.
  7. Open Sage 50 Accounts.