Sage Identity Service (Sage Account) platform downtime

On Saturday 18 February, we upgraded our Sage Identity Service (Sage Account) platform. This important service helps us check you're authorised to access Sage software.

These improvements required a downtime of approximately four hours from 20:00 to midnight UTC.

This meant that a number of Sage products and services weren't available during this time. We apologise for any inconvenience this might have caused.

You can check the status of our services via status.sage.com.

 NOTE: If your product or service isn't listed below, then you're not impacted and there's no further action to take. 

Once the platform is back up and running, you may be asked to re-enter your Sage Account details.

Products and connected services affected

For more information, select your product or service below:

Sage 50 Accounts and connected services

Sage 50 Payroll and connected services

Sage 200

Other impacts

During the downtime the following are also impacted:

• Community Hub - you won't be able to log into Community Hub, make any posts or register for a new account, but you can still view and search existing content.
• Sage University - no access to Sage learning courses.
• My Sage website - unable to login to the website, view invoices and download software etc.

What you need to do

Prior to the downtime

We recommend you confirm your Sage Account email address and password. If necessary, you can change your password or reset it if you forget it.

• I've forgotten my Sage account password
• I want to change my Sage account password

If you've set up 2-Factor Authentication (2FA), you should ensure you know your recovery code or have a backup method setup on your account.

After the downtime

Once the Sage identity Service (Sage Account) platform is back up and running, when you use your Sage software or any connected services, you may be prompted to log into your Sage account and re-enter your login details.