FPS Import errors and how to fix them

Cause:

You have uploaded an FPS file which is not from the current, or previous tax year.

Fix:

Upload your most recent FPS file. Only files from tax years 2021/2022 or 2022/2023 are supported.

Cause:

You have uploaded an FPS file which is not a .XML file.

Fix:

Upload an FPS file in the .XML format.

Cause:

You have tried to import more than 100 employees.

Fix:

Sage Business Cloud Payroll has a limit of 100 employees, if you need to manage more than 100 then you'll need to consider using a different Sage product to manage your payroll.

Please get in touch with us using our help centre so we can help you move to something suitable for your needs.

Cause:

The HMRC details are missing from your payroll settings.

Fix:

1. Click the Go to Payroll Settings button.

2. Ensure both the PAYE Reference and Accounts Office Reference are populated.

3. Click Save and then upload your FPS again.

Cause:

You have uploaded an FPS file where the PAYE Ref or Accounts Office Ref does not match the details entered in your Payroll Settings, or these details have not been entered.

Fix:

1. Select Go to Payroll Settings.

2. Ensure both the PAYE Reference and Accounts Office Reference are correct, and match with the information in your FPS.

3. Select Save, then upload your FPS again.

Cause:

The number of employees included on the FPS file exceeds the maximum number of employees available on your payroll licence.

Fix:

1. Select upgrade your payroll licence.
2. Follow the steps on screen to update the maximum number of employees on your payroll licence.
3. Import your FPS file again after completing the upgrade.

Cause:

A technical problem happened when processing your FPS file.

This is a rare error, due to a temporary technical problem processing your file after uploading.

Fix:

Start the FPS Import process again from the Summary page.