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Fix submit pension contribution errors - Smart Pension

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Summary

How to fix pension contribution errors when submitting to Smart Pension in Sage Payroll.

Description

You may get an error when you submit your pension contributions to Smart Pension.

Use the steps below to help fix the issue.

We've explained each error message, to help you understand Smart Pension terminology.

A glossary of common terms is also in this article.

Resolution

Before you start
You may need to log into the Smart Pension portal to compare employee information. We would recommend having login details to hand.

 NOTE: Any details between payroll and Smart Pension must be identical. Includes capital letters, lower case letters, special characters, and leading or trailing spaces. 

To find the full error message:

  1. In payroll, select the Summary tab.

  2. From the AutoEnrolment / Pensions section, locate the failed submission.

  3. Select View Submission Details.

Smart submit pension contribution errors


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