If you use the Cash Accounting VAT scheme, and the refund is on a submitted VAT return, you can't edit or delete it.
Enter the reverse transaction to clear the value from your customer / supplier account and bank account. This also updates the VAT return.
Reverse a refund allocated to a credit note
As you can't delete or unallocate the refund, you reverse the value of both the credit note and the refund. Create a new invoice and a new payment with the same date, bank account, amount and ledger account.
This removes the refund from your bank account balance and updates the balance on your customer or supplier account. It also updates your VAT return.
- Create a new invoice with the same date, ledger account and amount as the credit note. This reverses the credit note.
- From Purchases / Sales, choose Purchase / Sales Invoices, then New Purchase / Sales Invoice
- Enter the details identical to the original credit note, and Save
- Pay the invoice. This reverses the refund.
- Once you've saved the invoice, choose Record Payment. Make sure you select the same bank account
- Enter a new credit note and refund with the correct details.
Once saved
- The new payment shows on your bank account, cancelling out the value of the refund
- We recommend that you reconcile the new payment straight away. This is to make sure your balances are correct before your next bank reconciliation
- The invoice and new payment show on the customer or supplier account, cancelling out the refund and credit note
- The new transactions report on your next VAT return, cancelling out the previous refund
- Enter a new credit note and refund with the correct details
Reverse a refund allocated to a payment on account
As you can't delete or unallocate the refund, you must reverse the value of the refund. Create a new payment / receipt with the same date, bank account and amount. This updates the balance of the bank account, the balance of the customer / supplier account and the VAT return.
- From Banking, open the correct bank account.
- Select New Entry, then Purchase / Payment or Sales / Receipt.
- Select the Supplier Payment or Customer Receipt tab. Enter the customer or supplier, bank account, payment method, date, amount and VAT rate. This must be the same details as the original refund.
-
Choose Save and select Yes to save as a payment on account.
Once saved:
- The new payment or receipt shows on the bank account, cancelling out the value of the refund. We recommend you reconcile the new payment / receipt straight away. This is to make sure your balances are correct before your next bank reconciliation
- The new payment / receipt gets reported on your next VAT return, cancelling out the previous refund