Summary
Resolution
What you need to know
You can only edit or delete invoices when they are not paid and are not included on a VAT Return.
To edit a paid invoice, remove the link between the payment and the invoice. The invoice is Unpaid, and you can make the required changes.
- From Banking, select the bank account your customer paid into.
- From the Activity tab, open the payment used to pay the invoice.
- Clear the check box next to the relevant invoice and Save.
- Choose Yes to save the payment as a payment on account.
The invoice status now shows as Unpaid. You can now edit the invoice.
▼ Edit an invoice paid with a credit note
When you create a credit note and allocate it to an invoice, the invoice becomes Paid. You must unallocate the credit note from the invoice before you can edit it.
- From Contacts, select the required customer.
- Open the relevant customer allocation transaction from the Activity tab.
- Clear the check boxes for both the invoice and the credit note and adjust amounts if needed.
- Select Save.
The invoice status now shows as Unpaid. You can now edit the invoice.
▼ Edit an invoice included on a draft VAT Return
If you've only created the VAT Return and not yet submitted to HMRC, delete the draft VAT Return first.
- From Reports, choose VAT Returns.
- Select the Delete icon next to the draft VAT Return.
You can now edit the invoice.
▼ Edit an invoice included on a submitted VAT Return
Once you've included an invoice on a VAT Return you can't edit or delete it. Reverse the invoice by creating a credit note.
- Create a credit note from the invoice. From Sales, select Sales invoices.
- Open the relevant invoice, then select Add credit note.
- If required, enter a reference. For example, Invoice reversal.
- Enter any notes and Save.
- You can now create a new invoice with the correct details if required.
The next time you run a VAT Return, the credit note is included, and your VAT liability adjusted.
NOTE: On the cash accounting scheme, it's the payment, not the invoice, which is included on the VAT Return. Remove the payment from the invoice and edit, as necessary.
Edit an invoice
- From Sales, choose Sales Invoices.
- Open the invoice you want to edit.
- Select Edit from the right panel.
- Change the relevant information and Save.
Reorder lines on Sales invoices
NOTE: If you're raising a new invoice, you must save the invoice as a draft before you can reorder lines.
If you need to add a line or change the order of the lines on your sales invoice:
- Open the invoice you want to amend.
- Select the
"reorder lines" link. - In the order column, select and drag the
icon to reorder the lines on your invoice. - Select Apply when you're done.
- Once you've finished, make sure you clear the
Save as draft check box ready to send the invoice to your customer and update your accounts.