Resolve duplicate transactions in a bank feed

Sometimes duplicate transactions incorrectly appear in your bank feed. Find out below why this occurs, and how to resolve it.

Why duplicate transactions appear

There are several scenarios where this can happen.

• You have a connected bank feed but you also have transactions manually imported from a bank statement
• You disconnect your bank, then reconnect it using the same transaction start date
• There's an issue with your bank feed connection

How to handle duplicate transactions

The easiest way to handle duplicate bank feed transactions is to delete them from the bank feed.

If you notice duplicate transactions, delete them from the bank feed without processing.

1. From the Banking drop-down, select Bank accounts. 
2. Select Transactions and choose the transactions you want to delete using the checkbox.
3. Select Delete selected, then confirm the deletion by selecting Yes, delete.
    TIP: If a bank rule applies to a transaction, you’ll see a Rule-applied label. Delete it using the same steps as any other transaction.

If you spot the duplicate after creating the transaction, delete it from Bank Activity.

How to delete bank transactions.

 NOTE: If you notice this happening regularly, Contact us to investigate further. 

• Edit or delete transactions included on a VAT Return