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Log in without the 2-factor authentication (2FA) device

Created on  | Last modified on 

Summary

How to log in without the 2-factor authentication (2FA) device in Sage Accounting Start.

Description




If your device is unavailable, use recovery mode to log into your sage account and Sage Accounting Start.

Resolution

Log in using a recovery code

If you don't have your device to hand don't worry, you can log in to your Sage account using your recovery code. Your recovery code was shared with you when you first set up 2-factor authentication. You may have written it down or stored it somewhere safe.

 NOTE: The code is 24 digits, containing a mix of letters and numbers, for example:

VNDS - 79KB - 7JAJ - QNKA - F5F7 - YUPX. 

  1. When prompted to enter your 2FA code, click the link for Use recovery code.
  2. Enter your recovery code when prompted.

 NOTE: You can only use your recovery code once. We'll send you a new account recovery code after you use it. 

Next steps

  • If you've lost or no longer have access to this device, or you've lost your recovery code, please contact us for help logging in. See Get help and support
  • If you later have access to the device but no longer wish to use multi-factor authentication, you can remove it at any time



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