Sage 200 - Developer Programme Pre-Release Support Boundaries

CAUTION: This material may be changed based on feedback, or release specific requirements, so please ensure you check this article with every pre-release communication to see if there are any new updates.

The pre-release programme we have is solely designed to give you a chance to test your application on the latest release of Sage 200 prior to us launching the full product. We would recommend that you set up a dedicated virtual machine to install the pre-release version of Sage 200 on, with a copy of your application to ensure that all testing is isolated and no potential issues from upgrades/previously installed software impacts your testing.

Due to the nature of a pre-release, there is limited support that Developer Services will be able to provide. This is outlined below.

The support boundaries for the pre-release program are as below:

Developer Services will:

• Provide you a copy of the pre-release build of the latest version of Sage 200
• Provide you a copy of the assemblies necessary to test your application
• Provide you with information about the new objects available in the pre-release build.

Developer Services will not:

• Provide you with installation troubleshooting
  TIP: Installation troubleshooting tips can be found in our Root Cause Analysis article. We recommend you work through this article prior to contacting the Technical Support team on 0191 479 5933, or through My Cases for further support.
• debug/investigate your application in our environment.

All emails/cases raised to the Developer Services team should inform us as to whether you are using the pre-release build of Sage 200.