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Known issue: Records appear to be duplicated

Created on  | Last modified on 

Summary

We've resolved this issue in Sage 50 Accounts 28.1 and above.

Description

In Sage 50 Accounts v28.1, deleting a record while including inactive accounts can duplicate the record after running check data or closing the software.

Resolution

We resolved this issue in v29.2 of Sage 50 Accounts. Upgrade to the latest version of Sage 50 Accounts. 

Or, you can follow the workaround below if you're unable to upgrade.

 NOTE: Updating the software will prevent duplicated transactions from reoccurring. To remove existing duplicates, follow the steps below before updating. 

 As a workaround, reindex and compress the relevant program modules.

  1. Click File then click Maintenance.
  2. Click Reindex, then select the checkboxes of the affected data files. For example, select Customers if the issue is in the Customers module.
  3. After reindexing, compress the same files.
  4. Click OK, click Yes then click Close and Close.