Skip to content
logo Knowledgebase

Sage 50 TLS

Created on  | Last modified on 

Summary

This communication was issued to our Sage 50 Accounts Partner community.

Description

This communication was sent 17 May 2022.

Notice 22-FF | 17 May 2022

Dear Partner,

We are writing to you to update you on the revised schedule to upgrade customers onto compatible versions of Sage 50 Accounts / Sage 50 Accounts.

Reminder of the situation

TLS is a security protocol required for a variety of services, including the Sage Licence Service and AutoUpdate which enables products to communicate securely. It’s important to note that TLS is not a protocol provided by Sage.

Sage 50 Accounts / Sage 50 Accounts v26.2 and below use a version of these services which operate using the TLS 1.0 / 1.1 protocol. As this security protocol is now retired, with no future security updates scheduled, it represents a risk to customers if they continue to use it. To remove this risk, customers must upgrade to a compatible version.

What is changing

The deadline date by which all customers need to upgrade to compatible versions of Sage 50 Accounts / Sage 50 Accounts that operate using the new licence service, is now 30 September 2022.

Previously the deadline date communicated was Spring 2022.

Why did the date change?

We constantly monitor the service for several key elements including availability and risk. In addition, we appreciate the level of disruption this may cause to customers. This also aligns across our product range.

What does this mean for my business and customers?

Customers with a valid SageCover contract

Any customer using Sage 50 Accounts / Sage 50 Accounts with a valid SageCover contract is entitled to update to a compatible version at no extra cost.

Customers with no valid SageCover contract

Any customer using Sage 50 Accounts / Sage 50 and doesn’t have a valid SageCover will need to purchase a Sage 50 Accounts subscription.

To support customers, we have the following promotion which is available for your clients:

  • Sage 50 Accounts free until 1st September 2022
  • AutoEntry & Supplier Payments (credit-based subscription)

You can find out more in our FAQ.

Best regards,

Sage Product & Services Team