Error: 'Unable to send all emails...Unable to connect to the remote server' when emailing documents

When emailing a document, you may see the following message:

'Unable to send all emails
Error with the address <email address> : Unable to connect to the remote server'.

This can be due to a recent change by Microsoft to one of their smtp servers and it affects email providers that use the smtp.live.co.uk server. Don't worry it's easy to fix by updating the server name in your email settings.

 NOTE: BT Connect is no longer supported.

Update your SMTP details into Report Designer

1. Select any report or layout, then click Edit.
2. In Report Designer click Tools, click Options and then click Email Setup.
3. In the Default Provider drop-down, click Internet Mail (SMTP).
4. Select the Where MAPI is specified in the report, use the default provider instead check box.
5. Under Available Providers, click Internet Mail (SMTP) then click Configure.
6. Select Custom from the list.
7. Click Next and enter the required fields from the below table:
   

   Display Name	Enter the name to appear when the email is sent, for example, your name.
   Email Address	Enter the email address that the email is to be sent from.
   Password	Enter your email account password.

   Username logon (optional)	If your email account has a separate username, click this check-box then enter the username.
   SMTP Server	change to smtp-mail.outlook.com
   Port	change to 587
   Use Secure Socket Layer (SSL) connection	Click this check box to select it.

   
8. Click Next, then click Send a test message.
9. Enter an email address to send a test message to, then click OK.

If the test email is successful, your SMTP settings are now correct. If the test fails, you must check your settings and repeat the above steps.