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Sage 200 and Developer Support availability over the holiday period

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Summary

This communication was issued to our Business Partner and Developer community.

Description

This communication was sent 14 December 2021.

Sage 200 and Developer Support availability over the holiday period

Notice 21-DN | 14 December 2021

Happy holidays

The Sage 200 and Developer Services teams would like to wish you all a Merry Christmas and a successful New Year!

Support availability

On Wednesday 15 December between 9.00am and 10.00am our support lines will be closed for training purposes.

As usual, we'll be here to assist you throughout the Christmas and New Year period should you require assistance. Our opening hours over this period are shown below:

 Friday 24 December 2021 09:00 - 12:00
 Monday 27 December 2021 Closed
 Tuesday 28 December 2021 Closed
 Wednesday 29 December 2021 09:00 - 17:00
 Thursday 30 December 2021 09:00 - 16:00
 Friday 31 December 2021 09:00 - 16:00
 Monday 03 January 2022 Closed
 Tuesday 04 January 2022 Normal hours will resume

During the holiday period, there will be fewer colleagues to take your queries so we'd ask that you log less urgent queries online via Case Management. This will ensure that we have someone available for urgent queries, such as customer site down.

It's also important that your customers have access to your support services. Notification of any changes to your contact hours or numbers should be provided, to minimise any disruption to their business.

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