Sage Line 500 & Sage 1000: Microsoft Internet Explorer Retirement Information

This communication was sent 14 December 2021.

Sage Line 500 & Sage 1000: Microsoft Internet Explorer Retirement Information

Notice 21-DM | 14 December 2021

Dear Partner,

Technology continues to change at pace, that includes how Sage software works alongside associated software including operating systems and web browsers.

To this end, we wanted to ensure that you are fully aware of the Microsoft announcement, dated 25 August 2021, which states that from 15 June 2022, Internet Explorer 11 (IE11) will no longer be supported.

What does this mean for my business & customers?

The Microsoft announcement signifies that Microsoft will no longer provide updates, including those of a security nature. We wanted to share with you the impacts for Sage Line 500 and Sage ERP 1000. Please note that where you have integration with Sage CRM, this too is impacted by the Internet Explorer retirement, you can see more about the impacts on the communication we’ve shared previously.

How are the products impacted?

Sage Line 500

• No immediate action is required where IE11 continues to operate in the environment in which Sage Line 500 is being used. However, customers should be aware that by using software that is no longer supported or running software on an unsupported platform, they will introduce risk to their business.
• Action is required for customers who pro-actively plan to remove IE11 from their environment. In these circumstances the Line 500 GUI client application, rather than the browser should be used.

Sage 1000 v2.x (v2.0/2.1, v2.2, v2.3)

• No immediate action is required where IE11 continues to be present on the client PCs where Sage 1000 v2.x is being used. (Note that this version of Sage 1000 introduced integration with Sage CRM and its integration functionality remains wholly dependent on Internet Explorer to function). However, customers should be aware that by using software that is no longer supported or running software on an unsupported platform, they will introduce risk to their business.
• Action is required for customers who pro-actively plan to remove IE11 from their environment. In these circumstances the application will become inoperable. Note that Sage ERP 1000 v4.0 provides integration capability with the latest Sage CRM releases.

Sage ERP 1000 (v3.0/v4.0)

• No immediate action is required where IE11 continues to be present on the client PCs where Sage ERP 1000 is being used. However, customers should be aware that by using software that is no longer supported or running software on an unsupported platform, they will introduce risk to their business.

Customers using the latest service packs:

• For those customers with the latest updates applied, no remedial action is required. The new Java client deployment removes the dependency on Internet Explorer for its operation. Please review our recent patch documentation for advice on configuration settings that were previously applied through Internet Explorer options.

(For Sage ERP 1000 v3.0, this applies to SP13 & SP14. For Sage ERP 1000 v4.0, this applies to SP10 & SP11)

Customers on prior service packs:

• Action is required for customers who pro-actively plan to remove IE11 from their environment. In these circumstances the product client will become inoperable and customers should look to upgrade to the latest service pack release.

Customers may wish to review channels such as Windows 10 Long Term Servicing Channel (LTSC) to see if this may assist. You will need to be aware of our platform compatibility.

Finally, we are reviewing the impact to additional functionality e.g. Report Designer and will share our findings once we have concluded our investigations.

Got a question?

If your enquiry is of a technical or support nature, please contact the relevant support team in the first instance. Alternatively, please speak to your Partner Account Manager.