No letters appear in Send Pension Correspondence

When running your payroll, if you have new automatic enrolment letters to send to your employees they are created within Send Pension Correspondence. 

You might find that no letters appear with in Send Pension Correspondence for any employees, and you cannot see any letters that had been created previously. You might also find that you can only see letters up to a certain point and nothing that should have been generated since. 

This happens if you have an employee who has previously had automatic enrolment letters generated for them, but has since been marked as a deemed employee. 

Deemed employees don't qualify under automatic enrolment, and shouldn't have any pension letters associated with them. 

TIP: This is may also occur if you have an employee with an annual pay frequency when you already have employees on other pay frequencies such as monthly, weekly etc.  Annual pay frequency employees should be setup on a different set of data or be processed in a different way.  For more information please refer to this article - Annual Pay Frequency Feature.

As a workaround, follow these steps to generate your letters: 

1. On your employee list, double-click the name of the Deemed employee. 
2. Click Employment.
3. Under Employment type, select Full Time.
4. Click Save, then Close. 
5. Repeat these steps for any deemed employees, including any marked as a leaver.

If you have multiple deemed employees who may have had pension letters generated for them prior to April 2021, you should repeat these steps for all affected employees. 

Once all deemed employees have had their employment type changed, you can generate your Send Pension Correspondence letters. 

Once you have created and sent your letters, you should repeat these steps to change the employment type back to Deemed. 

TIP: You should repeat these steps when you have new pension letters to generate.