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Sage University - common questions

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We've put together some common questions that you ask us around Sage University, find out what they are and the answers for each below!


When the new tax year begins on 6 April 2022, Sage Instant Payroll will no longer be compliant and support will end. Don't worry though, we've got you covered. Find out more >

Do I have to pay for Sage University courses?

Customer content is free in Sage University*, even if you don't have a Sage product. You can access Sage University here >

*Access to some Accountant and Partner content is restricted to accountants, partenrs and bookkeepers with the required licence.

How do I create a Sage University profile?

It's free to create a Sage University profile and access 100's of learning courses, find out how to create your profile in our simple step guide. Read more >

My email address is already in use when trying to create a profile?

When attempting to create a Sage University profile, it may display a message explaining the email address is already in use, this means a profile already exists.

You should now proceed to the login page and login with your credentials. Visit

How do I reset my Sage University password?

We all forget passwords sometimes, to get a password reminder, we've created a guide for you to follow along with. Read more >

Why won't my eLearning course display?

There may be times when your course won't display, this is due to your browser blocking pop-ups for this site. To resolve this, change your Pop-Up Blocker settings to allow pop-ups for the site

View our quick and easy PDF how to guide for changing your settings. Read more >

My eLearning course has expired, can I request an extension?

If your Sage eLearning course has expired, you can request an extension to be added, simply send your request to our Sage University Admin team via email at [email protected].

I've failed my Sage Certification exam, can I attempt it again?

Don't worry if you've failed your Certification exam, you can register to attempt the exam again, however you only get one more attempt to pass. Find out how to resit an exam here >

NOTE: We always recommend you complete the Diagnostics test before attempting any of our live exams, as this is a good indicator to establish your knowledge prior to taking the live exam. 

Still have a query about eLearning or Sage University?

Send us an email at [email protected]. We’ll get back to you as soon as we can, and most queries are responded to in the same day!