Main admin and employee profile have merged - Sage HR Online Services

What to do if the main admin profile and employee profile become merged in Sage HR Online Services.

When you set up Sage HR Online Services with a specific email address, this becomes the main administrator.

If you use the same email address in a Sage 50 Payroll employee record and upload payslips to it, the admin and employee profiles merge.

This causes problems such as:

• The main admin profile now has the employee's name details in Sage HR Online Services
• Any payslips you upload for the employee are on the main admin's profile
• The employee can only access their profile if they have the main admin's log in details
• An employee user now has access to view all other employees, including their payslips
• You can't change the email address for the merged profile
• You can't delete the employee in Sage HR Online Services as the main admin profile is permanent

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Contact support

Log in to Sage HR as an admin and start a chat so we can resolve this for you. If you can't log in to Sage HR, go to support.sage.hr and click the green icon at the bottom right to start a chat.

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