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Main admin and employee profile have merged - Sage HR Online Services

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Summary

What to do if the main admin profile and employee profile become merged in Sage HR Online Services.

Description

When you set up Sage HR Online Services with a specific email address, this becomes the main administrator.

If you use the same email address in a Sage 50 Payroll employee record and upload payslips to it, the admin and employee profiles merge.

This causes problems such as:

  • The main admin profile now has the employee's name details in Sage HR Online Services
  • Any payslips you upload for the employee are on the main admin's profile
  • The employee can only access their profile if they have the main admin's log in details
  • An employee user now has access to view all other employees, including their payslips
  • You can't change the email address for the merged profile
  • You can't delete the employee in Sage HR Online Services as the main admin profile is permanent

Contact support

Log in to Sage HR as an admin and start a chat so we can resolve this for you. If you can't log in to Sage HR, go to support.sage.hr and click the green icon at the bottom right to start a chat.