Administration, liquidation and insolvency

Liquidators or administrators must follow specific procedures to access client data in all Sage products.

This process allows us to determine whether we can grant access to your client's data. A prerequisite to this is that you're legally appointed to deal with this matter on their behalf.

If approved, depending on the software your client was using we’ll grant you access to either:

• Directly log in to their company and view all data if they used cloud-based products, or
• A version of the relevant software to restore a backup of your client's data for desktop products

Desktop products

Sage doesn't hold company data for Sage 50 products. This data is held by each Sage 50 customer, for example, on their computer or on a server at their premises.

If your client uses Sage 50 software, request a backup from them as soon as possible to avoid any delays in carrying out your duties.

---

Confirm appointment

We require official confirmation of appointment to provide access to client data. Once submitted, we'll respond within five working days to confirm your next steps.

Copy and paste the details below into an email and send it to [email protected].

Email template

Subject: Liquidator/Administrator access request

Official notification of our appointment to act as Administrator/Liquidator (delete as appropriate) for:

Details of the Company in Administration/liquidation:

• Company Name
• Address
• Sage Account Number or Serial Number if available

Liquidator/Administrator Company Details:

• Company Name
• Address
• Contact Person (if approved we’ll add this person as a contact on the Liquidated company's account)
• Status
• Contact Email
• Contact Telephone Number

Evidence of Appointment attached:

Attach a copy of your Official Letter of Appointment to the email.

---