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Sage CRM 2021 R1 is here!

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This communication was issued to our Sage 200 Business Partner and Developer community.


This communication was sent 01 March 2021.

Sage CRM 2021 R1 is here!

Notice 21-AN | 1 March 2021

Dear partner

We’re delighted to let you know that the release of Sage CRM 2021 R1 is now available!

What's new in R1?

Sage CRM 2021 R1 includes a whole range of new features and functionality:

  • New Authentication methods for integration with Google and Microsoft 365.
  • Password recovery for self-service.
  • List and grid customisation.
  • Top Customer enhancements.
  • And much, much more!

You can see all the features here.


Consultants who are currently certified to version 2018 will be required to complete mandatory recertification to maintain partner accreditation. If you would like to check your certification status or to reserve a training place, please contact Partner Experience.

Software Download
Useful Links
Integration with Sage Products
  • Sage 200 CRM (using Sage integration or connector) - This version is not compatible or supported with any version of Sage 200.
  • Sage 200 CRM (Standalone) with Qnect 200 – is tested and supported with this release. Find out more in the Qnect 200 compatibility matrix.
  • Sage CRM with Sage ERP 1000 – This version is not compatible or supported with any version of Sage 1000.
Got a question?

Please speak to your Partner Account Manager in the first instance.


Jo Kirkup

Product Manager, Sage 200cloud