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How do I get a copy of my SnowdropKCS database?

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Summary

In March 2020 Sage notified all Sage SnowdropKCS HR and Payroll customers that from 6th April 2022, that these products will no longer be supported and you will not have access to the Hosted system. Until then support and software legislation updates will be provided. There might be an instance where you might want a copy of your database or to extract data out.

Resolution

For data extract queries for HR contact [email protected] and for data extract queries for payroll contact [email protected]

Premises

Payroll: If you require a backup of your payroll  database, see article How to schedule daily backups of SnowdropKCS Payroll. Even if you are not migrating to Sage 50 payroll the following article details the steps to extract data out of the program Transferring UK Payrolls from SnowdropKCS Payroll to Sage 50 Cloud Payroll.

HR: Your internal IT are responsible for taking HR backups. This article will advise on options to exports data from HR - Exporting All Data Out Of The System.


 

Hosted

We are unable to export the complete database as a single file or provide you with a copy of the database. Any concerns or queries, with this should be directed to your Account Manager.

Payroll: Even if you are not migrating to Sage 50 payroll the following article details the steps to extract data out of the program - Transferring UK Payrolls from SnowdropKCS Payroll to Sage 50 Cloud Payroll

HR: This article will advise on options to exports data from HR - Exporting All Data Out Of The System