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Sage CRM - 2020 R2 Product Release

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This communication was issued 12 October 2020


2020 R2

Notice 20-BK | 12 October 2020

Dear Business Partner,

Sage CRM 2020 R2 is now available for UKI customers.

This release provides improvements to ensure our customers continue to derive the maximum benefit from their investment in Sage.

What's new in Sage CRM 2020 R2?
  • TLS 1.2 support - Sage City Announcement
  • OAuth2
  • Top usability improvements
  • Defect resolution
  • Developer licencing
  • SQL 2017 CU 20 & SQL 2019 CU4 compatibility
Full detailed information about this release, please view the Release Notes.

What's changed?
Where do I get the download?

You can download the software here.

Integration with Sage 200cloud or Sage ERP 1000

We're delighted to confirm that the testing for Sage ERP 1000 v4 SP11 has been validated against Sage CRM 2020 R2 and is therefore a supported combination.

We are not releasing a Sage 200 CRM 2020 R2 and therefore this is not a supported combination for Sage 200cloud. A further communication is to follow on this.


Partners can watch our recorded video available here.

Our training material will be updated shortly, course availability can be found by checking the training schedule.

Essential links
Got a question?

An FAQ is available here.

As with all releases, Technical Support is available subject to our usual terms and conditions.

Further details are available in our Business Partner Handbook.

You can find answers to common questions online: Sage City - CRM Community