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I have errors, warnings or comments in my data

Created on  | Last modified on 

Summary

What to do if your Check Data option returns any errors, warnings or comments in Sage 50 Accounts v26 and above.

Description

If Check Data shows errors or you see error messages when opening your software, stop processing until you fix the errors. This is because your data may be inaccurate and further corruption can occur. 

Any issues with your data show in the File Maintenance Problems Report as errors, warnings or comments:

  • Errors - Stop processing until you resolve the errors and they no longer appear
  • Warnings - we recommend you fix these before continuing
  • Comments - these are for information only, we recommend you check these from time to time
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Resolution

Run Check Data

If you're already logged into your company, to check your data:

  • Click File, click Maintenance and click Check Data

Alternatively, if you see one of the messages above, click Run repair or Check data and view errors.

To fix any errors that appear, proceed to the next section.

TIP: In Sage 50 Accounts v28, clicking Run repair initiates an automatic repair. If the File Maintenance Problems Report shows no errors, you can continue as normal. Corruption banners or messages will disappear after your next scheduled backup.  

Fix any errors or restore a backup

Your software can fix some errors automatically, while others need your action. Depending on the errors, the File Maintenance Problems Report shows one of three windows:

Fix your errors window

This window appears if the software can attempt to fix the errors automatically. Find out more.

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Your next steps window

This appears when your errors are unrepairable. Find out more.

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Additional steps window

This appears when there are some manual steps needed to fix your data. Find out more.

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Fix any warnings and comments

Although less serious, it's good practice to fix any warnings or comments. Visit sage.co.uk/mydata, find the relevant warning or comment, and follow the steps in the linked article.

Had corruption more than once?

Errors in your data shouldn't happen very often. If you find you get errors on a regular basis, you can find further help in our guide to potential causes of data corruption.

Upgrading your licence

Need a little more room? To add extra companies, users, employees or more to your software licence, leave your details and we'll be in touch.

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