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Sage 50 Accounts v26.2 and below - Changes to Sage services with TLS 1.0 and 1.1

Created on  | Last modified on  Highlight Matches


This guide provides important information about changes to Sage services and Sage 50 Accounts v26.2 and below.


What's changing?

Transport Layer Security (TLS) is an Internet Engineering Task Force (IETF) protocol that provides data security and communications over the Internet.

Sage 50 Accounts v26.2 and below uses TLS v1.0 and 1.1 protocol to communicate with Sage Services, which the Internet Engineering Task Force (IETF) formally deprecated in June.

The Internet IETF now recommend the use of TLS 1.2 and 1.3 protocol used Sage 50cloud Accounts v26.3 and above.

As part of this, we’re making changes that impact Sage 50 Accounts and Sage 50cloud Accounts v26.2 and below.

What this means for your software

Our main priority is to ensure we protect your data in accordance with the latest industry standards.

Therefore, we’re aiming to switch off TLS 1.0 and 1.1 by 30 September 2022 for our remaining services, Auto Update and Sage License Server.

Once we switch off, anyone using Sage 50 Accounts or Sage 50cloud Accounts v26.2 or below won’t be able to access their software.

What do you need to do?

First, you need to check if you are using an affected version of the software and your licence type.

TIP: You can check this within your software in Help and About.

What version are you using?

v26.2 and below

v26.3 and above

You're not affected by the change; your software is using the recommended version of TLS.

Common questions

What if I have a read-only licence?

If you need access to your read-only Sage 50 Accounts, you must install the update. If you no longer require access to the software, you don't need to upgrade.

What if I'm not on a subscription for Sage 50cloud Accounts?

Sage 50 Accounts v26.2 and below is also affected by these changes unless your software has never been installed on a computer with an Internet connection. 

Why does Sage communicate over the Internet?

Our products communicate with TLS security protocols over the Internet with two sage services:

  • Auto Update: To check if there are any new versions available.
  • Sage Licence Server (SLS): To check your licence.