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Accessing Sage 50 Accounts remotely

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Summary

To access Sage 50 Accounts remotely, we recommend you use Remote Data Access. If you're using another remote access method, such as Virtual Private Networks (VPN), Terminal Services or Remote Desktop Connection, this article explains what Sage Technical Support can and can't assist you with.

Resolution

What is the recommended way to access Sage 50 Accounts remotely?

To access Sage 50 Accounts from remote locations, we recommend you use the Remote Data Access feature. Read more >

Do we support other methods of remote access to Sage 50 Accounts?

Yes, but if you access Sage 50 Accounts remotely, you may experience one or more of the following:

PerformanceSage 50 Accounts may run slower when it is used in a remote access or wide area network environment.
Integration with other Sage software may not workIf you want to integrate Sage 50 Accounts with other Sage software, you must install the other software on the same computer as Sage 50 Accounts. 

NOTE: If installing other Sage software on the server computer, you must ensure that you have a licence for this.

Integration with Microsoft Office may not workIf you want to integrate Sage 50 Accounts with Microsoft Office, you must install Microsoft Office on the same computer as Sage 50 Accounts.  You cannot integrate Sage 50 Accounts on the remote computer with Microsoft Office on the local computer.
e-Banking may not workIf you want to use the Sage 50 Accounts e-Banking option, you must install the banking software you use to connect with their bank's services on the same computer as Sage 50 Accounts.
Website links and email servicesWithin Sage 50 Accounts, you can click a button to create an email to an email address entered in the program or to open a website entered in the software.  If you want to use these options, you must have an email service and Internet access configured on the same computer as Sage 50 Accounts.
Support boundaries

We can assist with the following:

  • Sage 50 Accounts installation on Terminal Server and other Microsoft Windows operating systems detailed in the System Requirements.
  • All Sage 50 Accounts functionality, other than those listed in the previous section.

We can't assist with the following:

  • Sage 50 Accounts speed or performance.
  • Set up and configuration of remote access and network environment.
  • Hardware configuration and set up.
  • Set up, configuration and use of third party programs.
  • Remote access or wide area network connectivity.
  • Printing issues that are specific to a remote access or wide area network environment.
  • Creation and maintenance of operating system user accounts and associated permissions.  For example, issues that are not present when an administrator uses Sage 50 Accounts are attributed to user permissions and should be resolved by a system specialist.
Common questions

Do you need a new software licence agreement to use the program remotely?

No, the current Licence Agreement allows you to run Sage 50 Accounts remotely.

Can you run a single user copy of Sage 50 Accounts remotely?

Yes, however, only one person can use Sage 50 Accounts at any one time.

Can you run a multi-user version of Sage 50 Accounts remotely?

Yes, however, you can not have more than the number of users your licence allows, including the remote user, in the program at the same time.