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Sage 200 - Sage Provisioning Portal Update

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Summary

This communication was sent 29 July 2020.

Resolution

Sage 200 - Sage Provisioning Portal Update

Notice 20-AU | 29 July 2020

Dear partner,

We’re constantly reviewing our systems and processes to ensure they are as efficient as possible. We are releasing an update to Sage Provisioning Portal and the following features will be removed from partners login profiles:

  • Lock site
  • Unlock site
  • Delete site
  • Set and change a deletion date
  • Lock customer
  • Unlock customer

Should any sites be experiencing payment difficulties please contact our Sage Loyalty team for further assistance.

This update will happen on Saturday 1 August 2020 between 09:00 and 12:00 (BST).

During this period the Sage Provisioning Portal will be in maintenance mode and will be unavailable, however product access will be unaffected.

Access Window Increase

We’ve listened to your feedback regarding the amount of time before a partner user is automatically removed from a customer site. This time-frame has now been increased from 24 to 72 hours and is already live.

Coronavirus Information Hub

As a trusted partner to over one million businesses across Ireland and UK, we understand the impact corona virus is having and want to help. We recommend that you use our Coronavirus Help Centre to get the latest advice and guidance, we continue to update this area throughout the day.

UK Coronavirus Help Centre | IRL Coronavirus Help Centre

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