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The normal hours are based on the employee's contract hours as of a particular date, depending on when they qualified for furlough.
If the employee qualified under the original Job Retention Scheme from March 2020, their normal hours are based on their contracted hours as of 19th March 2020.
If the employee only qualified under the extended Job Retention Scheme from November 2020, their normal hours are based on their contracted hours as of 31st October 2020.
To work out the normal hours in each tax period:
An employee that's paid monthly and is furloughed from 01/07/2020 to 31/07/2020. The employee normally works 40 hours per week.
The Job Retention Scheme Module breaks up the furlough period into the two tax months that the furlough period covers. This means that there are five days of the first tax month and 26 days of the second tax month in the furlough period. You need to enter the normal hours and actual hours worked for each tax period that you're making the claim for.
The first part of the calculation is the first tax month from 01/07/2020 to 05/07/2020.
NOTE: You must also enter the actual hours worked for each tax period.

To calculate the normal hours for an employee whose hours vary, you need to work out the average hours worked in the 2019/2020 tax year, up to the point that the employee was furloughed.
You then need to compare this value to the hours worked in the same pay periods, that you're claiming for, in the 2019/2020 tax year. You then use the higher amount as the employee's normal hours.
NOTE: As you can only claim for dates in the same calendar months, you may need to calculate your claim for part-periods at the start or end of the month.
An employee that is paid weekly worked an average of 25 hours per week in 2019/2020. The employee has been flexibly furloughed from 1 to 31 July 2020 so we need to compare the hours worked in the same weeks in 2019/2020 to find out if this is higher than the average of 25 hours per week in 2019/2020.
TIP: To help you find the amount of hours worked in the previous tax year, you can use the Payment Type History report. To find this click Reports then click Employee.
We need to claim for each week running from Monday to Sunday:
TIP: In this example, the average hours of 25 hours per week was higher than the hours worked in the same period last year. We divide the 25 hours by seven to get the daily hours = 3.57 hours. We then need to multiply the daily hours by the number of days (five) in the tax period you're claiming for. This comes to 18 hours (rounded up).
NOTE: You must also enter the actual hours worked for each tax period.

To help you record your employees' normal and actual hours when calculating flexible furlough claims, we've created some handy Excel spreadsheets. The spreadsheet in this section is to help you calculate the hours for employees whose hours are fixed. If you need help with employees whose hours are variable, refer to the Flexible furlough tracker - Variable hours section.
CAUTION: We've designed these trackers to help you record normal and actual hours for flexibly furloughed employees in the Job Retention Scheme Module. As this is general guidance, no guarantees can be made concerning its suitability for your particular needs. It's your responsibility to check that all information used to calculate your Job Retention Scheme claim is accurate and in line with HMRC's guidance.
Run the flexible furlough tracker - Fixed hours spreadsheet
To help you record your employees' normal and actual hours when calculating flexible furlough claims, we've created some handy Excel spreadsheets. The spreadsheet in this section is to help you calculate the hours for employees whose hours vary. If you need help with employees whose hours are fixed, refer to the Flexible furlough tracker - Variable hours section above.
CAUTION: We've designed these trackers to help you record normal and actual hours for flexibly furloughed employees in the Job Retention Scheme Module. As this is general guidance, no guarantees can be made concerning its suitability for your particular needs. It's your responsibility to check that all information used to calculate your Job Retention Scheme claim is accurate and in line with HMRC's guidance.
Run the flexible furlough tracker - Variable hours spreadsheet
Want to see the Job Retention Scheme Module in action? Our Sage 50 Payroll experts are running free live webinars. As well as watching the demonstration, you'll be able to put your questions to our experts.