Summary
How to submit an online support query to Sage Customer Services.
Description
NOTE: This service is only available for Microsoft Office 365, Excel and Report Design. If you're using another Sage product, you can check out the other ways to get in touch by visiting the Sage Help Centre.
Resolution
Submit a new query
Follow the steps below to log a case online:
- Go to my.sage.co.uk then select Sign in.
- Sign into your Sage account.
- If prompted, select the account you want to submit a query for.
- Go to Support queries, then Create case.
- Click the Product drop-down menu and select the option you need.
NOTE: Selecting the correct option here gets your query to the correct team.
- Complete the form and click Continue.
- If you still need to log a case, enter a full description of your query.
- Select Add new case.
We aim to respond to queries within one working day once you’ve submitted your case.
Updated cases
When an agent updates your case, you'll receive an email notification to advise you.