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Submit a query online

Created on  | Last modified on 

Summary

How to submit an online support query to Sage Customer Services.

Description

 NOTE: This service is only available for Microsoft Office 365, Excel and Report Design. If you're using another Sage product, you can check out the other ways to get in touch by visiting the Sage Help Centre.

Resolution

Submit a new query

Follow the steps below to log a case online:

  1. Go to my.sage.co.uk then select Sign in.
  2. Sign into your Sage account.
  3. If prompted, select the account, you want to submit a query for.
  4. Go to Support queries, then Case Management.
  5. Select Create a New case.
  6. Select the Product dropdown menu and choose the option you need.

    NOTE:

    Selecting the correct option here gets your query to the correct team.

     
  7. Complete the form and press Continue.
  8. If you still need to log a case, enter a full description of your query.
  9. Select Add new case.

We aim to respond to queries within one working day once you’ve submitted your case. 

Updated cases

When an agent updates your case, you'll receive an email notification to advise you.