Communication - UKI CRM update for standalone, Sage 200 / Sage 300 / Sage ERP 1000 CRM connected customers

This communication was issued 10 June 2020

Dear partner,

Please accept our apologies, our previous communication contained incorrect links for the Sage 200 CRM updates. The updated communication below contains correct links and supersedes the communication issued 29 May 2020.

We recently wrote to you to outline upcoming technology changes to the TLS protocol that will impact Sage CRM (either standalone or connected to other Sage software).

We're delighted to announce that the necessary software updates are now ready and available for download using the links below.

In all cases it is essential that:

• You refer to the documentation included within the software download.
• You select the relevant download for your scenario e.g. if you will be using Sage 200 CRM with the integration please select Sage 200 CRM.
• If you are upgrading to a patch version of CRM e.g. 2018 R3.3 you must ensure the previous maintenance release is installed before the patch.

Download information

Sage CRM Standalone

The following versions are now available - please update to these patches as soon as possible to minimise business disruption.

• 2020 R1.1
• 2019 R2.1
• 2019 R1.2
• 2018 R3.3
• 2018 R2.3
• 2018 R1.2

Sage 300 with CRM

We are finalising the approach for Sage 300 and the following knowledgebase articles will be updated with details shortly.

• KB88873: Sage 300 and CRM version compatibility
• KB45434: Sage 300 CRM integration requirements

Sage 200 CRM

All patches have been tested against the Sage 200 classic integration. Please ensure you use the links below if you need to upgrade CRM with Sage 200.

Consideration will also need to be made around the recent TLS communication we issued.