Posting a supplier payment doesn't create a remittance

Summary

Find out why a remittance doesn't appear in Sage 50 Accounts.

Description

Software or data-related issues can cause a remittance not to appear.

Resolution

Step 1 - Check remittances haven't been previously printed

Go to Bank accounts and select the required bank account.
Select Remittances and select the Show printed items check box.
Check the list for the missing remittance.

If the remittance isn't in the list, select Next.

Step 2 - Check each bank account

You could have posted the payment to a different bank account or amended during a correction.

Go to Bank accounts and select the next bank account.
Select Remittances and repeat this for each bank account.

If the remittance doesn't appear in any bank account, select Next.

Step 3 - Check the Always Create Remittance setting

Go to Settings then Bank Defaults

If the Always Create Remittance check box is selected, the software creates a remittance automatically when you save a supplier payment.

If the Always Create Remittance check box is clear, you must select Create Remittance in the Supplier Payment window before you save the transaction.

If the issue still occurs, select Next.

Step 4 - Try in Demo Data

Go to File, select Open, then Open Demo Data.
Press Yes to close any open windows.
In the Logon box, enter manager and select OK.
Go to Settings then Bank Defaults.
Ensure Always Create Remittance is selected and select OK.
Go to Bank accounts and select the Bank Current Account 1200.
Select Supplier payment and from the Payee drop-down list choose CON001.
Select any transaction then select Pay in Full.
Select Save then Close.

If the issue occurs in Demo Data, there can be an issue with one or more of the program files. Reinstall Sage Accounts.
If the issue doesn't occur in Demo Data, select Next

Step 5 - ReIndex and Compress the relevant data files

Reindex and compress won't fix this problem retrospectively. For historical remittances, you must delete and recreate the payment.

Go to File, select Back up, and press Yes to close any open windows.
Check the filename and location, select OK, then OK again.
Go to File, select Maintenance, then Reindex.
Select ReIndex Remittance Records, select OK, then Yes.
Select Close then Close again.

If the issue still occurs, select Next.

Step 6 - Create new data files for remittances

Corruption in the remittance data files can also cause this problem.

CAUTION: Clearing the remittances files removes the information from the Remittances window.