Summary
Description
If you enter the relevant statutory sick pay (SSP) dates into the employee's absence diary, when you process their pay, the correct SSP value should appear.
If the value is incorrect or zero, to identify and correct it, you can use this troubleshooting guide.
Let's take a look together.
Resolution
NOTE: As this guide uses the old style method of entering SSP, you should click Company, click Settings and select the Use Old Style SSP Entry in Enter Payments check box then click OK. To check your version of Sage 50 Payroll, click Help and About.
To check the current SSP value, follow the below steps:
- Click Payroll, click Change Process Date, enter the correct date then click OK.
- Select the employee, click Payroll, click Enter Payments then click Summary.
Is there a value beside Statutory Sick Pay in the Current column?
Yesnull;null;wiz2,wiz1 Nonull;null;wiz11,wiz1The current rate of SSP is £109.40 per week.
TIP: Tip: For information about the daily SSP rate, please refer to HMRC's website.
Is it the correct amount of SSP?
Yesnull;null;wiz3,wiz2 Nonull;null;wiz2a,wiz2 Restartnull;null;wiz1,wiz2Do you pay your employee in arrears? For example, you pay the employee on Friday 11 December for hours worked between Monday 30 November and Sunday 6 December.
Yesnull;null;wiz2b,wiz2a Nonull;null;wiz11,wiz2a Restartnull;null;wiz1,wiz2aIf you pay your employees in arrears, you must only enter the SSP dates into the employee's absence diary for the pay period you're paying them for.
View examplenull;null;EG1
If you pay the employee on Friday 11 December for hours worked between Monday 30 November and Sunday 6 December, you should only enter SSP dates between Monday 30 November and Sunday 6 December.
If you entered SSP dates for a future pay period, you must either remove the additional dates or manually process the SSP.
To remove the additional dates:
- Close Enter Payments, select the required employee, click Employee, click Employee Record then click Absence.
- Click Diary Entry, from the first drop-down list, choose None, enter the date range you want to remove then click OK.
- Click Save then click Close.
- Click Payroll, click Enter Payments then click Summary.
Is the SSP amount now correct?
Yesnull;null;wiz3,wiz2b Nonull;null;wiz11,wiz2b Restartnull;null;wiz1,wiz2bThe amount of gross pay for this pay period appears in the Current column beside Total Gross Pay.
TIP: Depending on the employee's contract of employment, they may be entitled to more than just SSP. Also, they may need payment for a proportion of the pay period that they have worked.
Is the employee receiving too much gross pay?
Yesnull;null;wiz4,wiz3 Nonull;null;wiz7,wiz3 Restartnull;null;wiz1,wiz3Should the employee receive their normal gross pay?
Yesnull;null;wiz5,wiz4 Nonull;null;wiz7,wiz4 Restartnull;null;wiz1,wiz4To ensure the employee receives their normal pay, use the MakeUpBasic option.
Show me hownull;null;ss5- Check that the value in the current column beside Pre-Tax Payments is their normal gross pay. TIP: If this is incorrect, click Payments, amend the relevant hours or rate then click Summary .
- Click MakeUpBasic, if the correct payment name appears when prompted to continue, click Yes. TIP: To choose another payment name, click No then repeat this process until you have adjusted the hours for the correct payment name.
- Check that the value in the current column beside Total Gross pay is correct.
Is the employee's total gross pay now correct?
Yesnull;null;wiz6,wiz5 Nonull;null;wiz8,wiz5 Restartnull;null;wiz1,wiz5The employee's pay is now correct so you can continue processing.
Restartnull;null;wiz6,wiz1Should the employee receive other pay, for example a proportion of their normal salary or overtime, in addition to SSP?
Yesnull;null;wiz8,wiz7 Nonull;null;wiz9,wiz7 Restartnull;null;wiz1,wiz7To ensure the employee receives the correct gross pay, check and, if required, amend the hours or rates for all payments and any deductions.
Show me hownull;null;ss8,wiz8- Click Payments then, if required, amend the hours or rates for all payments. TIP: If the payment is fixed, you can't amend the rate in Enter Payments. You can only amend the rate within Employee Record, click Employment then click Pay Elements.
- Click Deductions then, if required, amend the hours or rates for any deductions. TIP: Tip: If the deduction is fixed, you can't amend the rate in Enter Payments. You can only amend the rate within Employee Record, click Employment then click Pay Elements.
- Click Summary.
Is the employee's pay correct?
Yesnull;null;wiz6,wiz8 Nonull;null;wiz62,wiz8 Restartnull;null;wiz1,wiz8Should the employee only receive SSP?
NOTE: Note: The employee's contract determines if they should only receive sick pay or a proportion of their normal salary.
To ensure the employee only receives SSP, set the hours for all payments and if applicable, any deductions, to zero.
Show me hownull;null;ss10,wiz10- Click Payments then set the hours for all payments to zero.
- Click Deductions then, if required, set the hours for any deductions to zero.
- Click Summary.
Is the employee's gross pay correct?
Yesnull;null;wiz6,wiz10 Nonull;null;wiz62,wiz10 Restartnull;null;wiz1,wiz10To check if the correct entries appear on the employee's absence diary, click the SSP/KIT tab.
Does the following message appear?
Yesnull;null;wiz12,wiz11 Nonull;null;wiz13,wiz11 Restartnull;null;wiz1,wiz11'Welfare to Work rule applies - excluded from SSP.'
To close the message, click OK.
Click Employee, click Employee Record then, under the Employment tab, make sure the Welfare to Work check box is selected. This means that you can't pay SSP to the employee and should give them form SSP1.
Restartnull;null;wiz12,wiz1Do any of the following characters appear on the dates for which you want to pay SSP?
Yesnull;null;wiz14,wiz13 Nonull;null;wiz18,wiz13 Restartnull;null;wiz1,wiz13A - p x = P X W
Do upper case X and P characters appear on the relevant dates for which you want to pay SSP in the current period?
Yesnull;null;wiz28,wiz14 Nonull;null;wiz15,wiz14 Restartnull;null;wiz1,wiz14The absence diary characters that relate to sickness are as follows:
| A | Absence day which doesn't qualify for SSP because the absence is less than four continuous days. |
|---|---|
| x | Waiting day within a pay period not yet updated. |
| p | SSP paid day within a pay period not yet updated. |
| - | A non-qualifying day within a pay period not yet updated, for example Saturday or Sunday if an employee works Monday to Friday. |
| X | Waiting day within an updated or historical pay period. |
| P | SSP paid day within an updated or historical pay period. |
| = | A non-qualifying day within an updated or historical pay period, for example Saturday or Sunday if an employee works Monday to Friday. |
| W | Absence day for which payment has been withheld, perhaps because the employee has already received their 28 week entitlement. |
Do the correct SSP characters appear on the absence diary for the relevant dates?
Yesnull;null;wiz38,wiz15 Nonull;null;wiz16,wiz15 Restartnull;null;wiz1,wiz15On the absence diary, delete the incorrect dates and enter the relevant dates.
Show me hownull;null;ss16,wiz16- Click Diary Entry, from the first drop-down list choose None, then enter the dates you want to remove and click OK.
- Click Diary Entry then, in the From box, enter the first day of the employee's sickness or the date you want SSP to be paid from in the current pay period. TIP: If the employee was sick during a weekend or on a non-qualifying day, you should still enter this date. The qualifying pattern determines which dates are included in the SSP calculation.
- In the To box, enter the last date of the employee's sickness or the date that you want to pay SSP up to in the current pay period.
NOTE: You cannot pay SSP beyond your current process date. If you pay your employees in arrears, enter the relevant date. - If required, in the Comment box, enter the reason for the employee's sickness then click OK.
Alternatively, on the absence diary, highlight the incorrect dates, right-click, choose None then highlight the required dates, right-click, choose SSP, click Due to sickness then, if required, in the Comment box, enter the reason for the employee's sickness and click OK.
The current rate of SSP is £109.40 per week.
Do the correct values appear in the SSP Payable and SSP Weeks boxes?
Yesnull;null;wiz17,wiz16 Nonull;null;wiz27,wiz16 Restartnull;null;wiz1,wiz16Click the Summary tab.
The amount of gross pay for this pay period appears in the Current column beside Total Gross Pay.
TIP: Depending on the employee's contract of employment, they may be entitled to more than just SSP. Also, they may need payment for a proportion of the pay period that they have worked.
Is the employee receiving too much gross pay?
Yesnull;null;wiz4,wiz17 Nonull;null;wiz7,wiz17 Restartnull;null;wiz1,wiz17Enter the relevant range of sick dates.
NOTE: Unless the dates you enter immediately follow on from a previous period of incapacity for work (PIW), to qualify for SSP the employee must be sick for at least four days.
- Click Diary Entry then, in the From box, enter the first day of the employee's sickness or the date you want SSP to be paid from in the current pay period. TIP: If the employee was sick during a weekend or on a non-qualifying day, you should still enter these dates. The qualifying pattern determines which dates are included in the SSP calculation.
- In the To box, enter the last date of the employee's sickness or the date that you want to pay SSP up to in the current pay period.
NOTE: You cannot pay SSP beyond your current process date. If you pay your employees in arrears, enter the relevant date. - If required, in the Comment box, enter the reason for the employee's sickness then click OK.
Are the SSP Payable and SSP Weeks boxes visible?
View screenshotnull;null;vs18,wiz18Are the SSP Payable and SSP Weeks boxes visible?
Yesnull;null;wiz19,wiz18 Nonull;null;wiz51,wiz18 Restartnull;null;wiz1,wiz18
Does a warning message appear?
Yesnull;null;wiz36,wiz19 Nonull;null;wiz20,wiz19 Restartnull;null;wiz1,wiz19Do any values appear in the SSP Payable and SSP Weeks boxes?
Yesnull;null;wiz25,wiz20 Nonull;null;wiz21,wiz20 Restartnull;null;wiz1,wiz20On the absence diary, does the character A appear?
Yesnull;null;wiz24,wiz21 Nonull;null;wiz22,wiz21 Restartnull;null;wiz1,wiz21On the absence diary, does the character W appear?
Yesnull;null;wiz23,wiz22 Nonull;null;wiz26,wiz22 Restartnull;null;wiz1,wiz22W signifies that payment is withheld for the specified dates, for example, the employee:
- Has already received their 28 week entitlement.
- Is over 65 and does not qualify for SSP.
TIP: W can also appear if you enter the sick dates using Diary Entry and, from the second drop-down list, choose Withhold instead of Sickness.
If the employee is not entitled to receive SSP from you, you should give them form SSP1.
Restartnull;null;wiz1,wiz23/span>The employee has been sick for less than four days so is not entitled to SSP.
NOTE: If the employee was sick within 56 days of this period of incapacity to work (PIW), although it is considered to be a linking period, the employee's subsequent PIW must be at least four days. Ensure you enter all the relevant dates, even if they include non-working days, for example, Saturday and Sunday.
The current rate of SSP is £109.40 per week.
TIP: For information about the daily SSP rate, please refer HMRC's website.
Does the correct value appear in the SSP Payable box?
Yesnull;null;wiz17,wiz25 Nonull;null;wiz55,wiz25 Restartnull;null;wiz1,wiz25On the absence diary, do the characters x, p or - appear on the correct dates?
Yesnull;null;wiz28,wiz26 Nonull;null;wiz27,wiz26 Restartnull;null;wiz1,wiz26Check the employee's qualifying pattern.
Show me hownull;null;ss27,wiz27- Recording S.S.P. > Qualifying Days. TIP: By default, the pattern NQQQQQN appears, signifying that the employee works Monday to Friday.
- If the pattern is incorrect, overtype the default or existing pattern with the relevant pattern. Alternatively, click the finder
button on the right-hand side of the pattern and choose the relevant pattern from the list. - If the employee works different days in subsequent weeks, you must also enter the following weeks' patterns. To do this, click beneath the last pattern and enter the next pattern.
- In the Pattern Start Date box, enter the date of the Sunday which starts the first or only pattern.
NOTE: This should be a Sunday before the employee became sick. If a date already appears in this box, if applicable, replace it with a more recent date. - Click OK then, when prompted that the qualifying day patterns have changed, click Yes.
The current rate of SSP is £109.40 per week.
TIP: For information about the daily SSP rate, please refer to HMRC's website.
Do the correct values appear in the SSP Payable and SSP Weeks boxes?
Yesnull;null;wiz17,wiz27 Nonull;null;wiz28,wiz27 Restartnull;null;wiz1,wiz27Check the information on the Previous PIW tab.
Show me hownull;null;ss28,wiz28- Click S.S.P. then click Previous PIW.
- Check the following information:
Start Date This is the date when the employee first became sick.
If this is the employee's first period of sickness, this box is clear.
End Date This is the date when the employee's sickness ended, or their record was last updated.
If this is the employee's first period of sickness, this box is clear.
Accrued waiting days The number of waiting days already served appears here.
Accrued weeks SSP paid If applicable, the number of weeks for a previous period of sickness appears here.
Accrued SSP paid If applicable, the value for a previous period of sickness in the current tax year appears here.
Did this PIW qualify for SSP? (whether actually paid or not)
To ensure that SSP calculates for any future PIW, click the finder
button and choose Yes. NOTE: Note: If this box displays No, SSP does not calculate. - Click OK then, if prompted that the qualifying start date has changed, click Yes.
The current rate of SSP is £109.40 per week.
TIP: For information about the daily SSP rate, please refer to HMRC's website.
Do the correct values appear in the SSP Payable and SSP Weeks boxes?
Yesnull;null;wiz17,wiz28 Nonull;null;wiz29,wiz28 Restartnull;null;wiz1,wiz28On the Previous PIW tab, check if any of the dates span a time for which you want to pay SSP in the current period.
Show me hownull;null;ss29,wiz29- Click S.S.P. then click the Previous PIW tab.
- Check the dates in the Start Date and End Date boxes then click OK.
Do any of these dates span a time for which you want to pay SSP in the current period?
Yesnull;null;wiz30,wiz29 Nonull;null;wiz55,wiz29 Restartnull;null;wiz1,wiz29Dates in the Previous PIW tab appear for the following reasons:
- When you update the employee's record.
- If you manually enter the dates here in error.
- If you roll back the employee's record for a period containing sick dates and not all the dates are removed during the process. For example, you may pay the employee in arrears.
Do you want to amend the dates in the Previous PIW tab so that you can pay SSP for the relevant dates in the current period?
NOTE: If you have previously paid SSP to the employee for these dates, you should not amend the dates in the Previous PIW tab.
SSP does not calculate for dates for which the employee has already received SSP.
Restartnull;null;wiz1,wiz31/span>Have you entered historic SSP information for the employee for dates on which you want to pay SSP in the current period?
TIP: Tip: Historic or updated SSP information appears on the absence diary using the upper case characters X, P and =.
Have you rolled back a pay period which included SSP for the employee?
Yesnull;null;wiz35,wiz33 Nonull;null;wiz19,wiz33 Restartnull;null;wiz1,wiz33In the employee's record, clear the historic dates and, if applicable, enter the correct historic dates, then enter the relevant SSP dates for the current period.
Show me hownull;null;ss34,wiz34- Click Close, select the relevant employee, click Tasks, click Employee, click Employee Record, click Absence, click S.S.P. then click Previous PIW.
- Note all the information, then delete the start and end dates and any accrued information.
- Ensure that the Did this PIW qualify for SSP? box displays Yes, click OK then, when prompted that the information has changed, click Yes.
- Highlight the relevant dates, right-click then click None.
- If applicable, to enter the relevant historic SSP dates, click Diary Entry, from the second drop-down list choose Historical, enter the relevant dates, and if required, a comment then click OK
- When prompted that this option should only be used to initially set up historical information, click Yes, click Save then click Close.
- Select the relevant employee, click Tasks, click Payroll, click Enter Payments then click SSP/KIT.
- Click Diary Entry, enter the relevant sickness dates, and if required, a comment then click OK.
The current rate of SSP is £109.40 per week.
TIP: For information about the daily SSP rate, please refer to HMRC's website.
Do the correct values appear in the SSP Payable and SSP Weeks boxes?
Yesnull;null;wiz17,wiz34 Nonull;null;wiz55,wiz34 Restartnull;null;wiz1,wiz34Roll back only removes dates on the absence diary which fall within or after the period you roll back. If the employee is paid in arrears, then the SSP dates you enter are also in arrears. For example, if in week 40 you process SSP for week 39 and then rollback week 40, the SSP dates for week 39 are not removed. To correct this, you must amend the dates in the Previous PIW tab and remove the SSP dates from the absence diary.
Show me hownull;null;ss35,wiz35- Click Close, select the relevant employee, click Tasks, click Employee then click Employee Record
- Click Absence, click S.S.P. then click Previous PIW.
- Amend the start and end dates so they do not overlap with the period you are currently processing. NOTE: Note: If the SSP you are processing in the current period is a continuing sickness, ensure the end date is correct. If this is the first period of sickness, delete the start and end dates and set all the accrued information to zero.
- Ensure that the Did this PIW qualify for SSP? box displays Yes, click OK then, when prompted that the information has changed, click Yes.
- Highlight the relevant dates, right-click, click None, click Save, then click Close.
- Select the relevant employee, click Tasks, click Payroll, click Enter Payments then click SSP/KIT.
- Click Diary Entry, enter the relevant dates, and if required, a comment then click OK.
The current rate of SSP is £109.40 per week.
TIP: For information about the daily SSP rate, please refer to HMR's website.
Do the correct values appear in the SSP Payable and SSP Weeks boxes?
Yesnull;null;wiz17,wiz35 Nonull;null;wiz55,wiz35 Restartnull;null;wiz1,wiz35Is it the following message?
'Average earnings too low.'
Yesnull;null;wiz37,wiz36 Nonull;null;wiz40,wiz36 Restartnull;null;wiz1,wiz36
Check the values in the Payment History table.
Show me hownull;null;ss37,wiz37- Recording S.S.P.
- In the Payment History area, check or enter the following information: TIP: Tip: If any or all of the values are clear, for example if you recently starting using the software, to update the table manually, enter the gross pay for all the relevant periods. These must be entered as weekly values, regardless of the employee's payment frequency, for example monthly or fortnightly. To move to the next box, press the Tab key.
Payment History area Check or enter Start of P.I.W. Enter the date the employee first became incapable of working. This date is the start of their period of incapacity for work (PIW). Their earnings in the eight weeks leading up to this date are used to calculate their average weekly gross pay and help to determine whether the employee qualifies for SSP. These weeks are known as the set period. TW TW means tax week and displays the tax weeks relating to the set period. TM TM means tax month and displays the tax months relating to the set period. Gross Pay This is the total gross pay that is subject to tax and national insurance for the relevant tax weeks or tax months. Updated This shows the process dates on which the employee's payments, for the relevant period, were processed and updated. 8 Weeks Average area Check Auto Calc To calculate the average gross pay for the set period > Auto Calc > when prompted that holiday payments may affect the calculation > OK. The average value of the payments made to the employee in the set period appears. Payments included in calculation area Check No. of Payments This shows the number of payments included in the calculation of the eight weeks' gross pay. Total Payments This is the sum of the gross pay values included in the calculation of the eight weeks' gross pay. - Click OK.
In the 8 Weeks Average area, is the value at or above £123.00?
Yesnull;null;wiz38,wiz37 Nonull;null;wiz39,wiz37 Restartnull;null;wiz1,wiz37The current rate of SSP is £109.40 per week.
TIP: For information about the daily SSP rate, please refer to please refer to article HMRC's website.
Do the correct values appear in the SSP Payable and SSP Weeks boxes?
Yesnull;null;wiz17,wiz38 Nonull;null;wiz5,wiz38 Restartnull;null;wiz1,wiz38The employee's average weekly earnings are below $pay_ni_lel_wk so the employee is not entitled to SSP. You should give them form SSP1.
Restartnull;null;wiz1,wiz39Is it the following message?
'This absence does not qualify for SSP. The period of sickness entered overlaps with another statutory payment. You must issue an SSP1 form if requested by your employee.'
Yesnull;null;wiz41,wiz40 Nonull;null;wiz44,wiz40 Restartnull;null;wiz1,wiz40
The employee can't receive two types of statutory payment at the same time.
Has the other statutory payment been set up in error?
Yesnull;null;wiz42,wiz41 Nonull;null;wiz43,wiz41 Restartnull;null;wiz1,wiz41On the Summary tab, identify and open the other statutory payment, then delete the relevant dates.
Show me hownull;null;ss42,wiz42- Click Summary, identify the statutory payment which has a value beside it in the Current column, for example, Statutory Maternity Pay, Statutory Paternity Pay, Statutory Adoption Pay.
- Click the finder button beside the relevant payment type.
- Delete all the relevant dates then click OK.
NOTE: If a value appears when you click the finder button, set this to zero then click OK.
The current rate of SSP is £109.40 per week.
TIP: Tip: For information about the daily SSP rate, please refer to HMRC's website.
Do the correct values appear in the SSP Payable and SSP Weeks boxes?
Yesnull;null;wiz17,wiz42 Nonull;null;wiz50,wiz42 Restartnull;null;wiz1,wiz42The employee can't receive two types of statutory payment at the same time.
If the employee is sick leading up to the start of another form of statutory payment, you should ensure the sick dates do not continue after the date the employee leaves work to start their maternity, paternity or adoption leave.
Show me hownull;null;ss43,wiz43- Click Summary, identify the statutory payment which has a value beside it in the Current column, for example, Statutory Maternity Pay, Statutory Paternity Pay, Statutory Adoption Pay.
- Click the finder button beside the relevant payment.
- Note the date the employee ended work then click OK.
- Click SSP/KIT, click Diary Entry, enter the relevant dates, and if required, a comment then click OK.
The current rate of SSP is £109.40 per week.
TIP: For information about the daily SSP rate, please refer to please refer to article HMRC's website.
Do the correct values appear in the SSP Payable and SSP Weeks boxes?
Yesnull;null;wiz17,wiz43 Nonull;null;wiz50,wiz43 Restartnull;null;wiz1,wiz43Is it the following message?
'SSP information cannot overwrite an existing absence entry which is not an SSP type. All non-SSP type absence entries can only be entered or removed in the employee record absence window.'
Yesnull;null;wiz45,wiz44 Nonull;null;wiz48,wiz44 Restartnull;null;wiz1,wiz44
Do you want to remove the other absence and pay SSP?
Yesnull;null;wiz46,wiz45 Nonull;null;wiz47,wiz45 Restartnull;null;wiz1,wiz45Highlight the characters on the relevant dates on the employee's absence diary, right-click, click None, click Diary Entry, enter the relevant dates then click OK.
TIP: Tip: If you can't remove the other type of absence here, you must do so in the employee's record.
- Click Close, select the relevant employee, click Tasks, click Employee, click Employee Record then click Absence.
- Highlight the relevant dates, right-click, click None, click Save then click Close.
- Select the relevant employee, click Tasks, click Payroll, click Enter Payments then click SSP/KIT.
- Click Diary Entry, enter the relevant dates, and if required, a comment then click OK.
The current rate of SSP is £109.40 per week.
TIP: For information about the daily SSP rate, please refer to HMRC's website.
Do the correct values appear in the SSP Payable and SSP Weeks boxes?
Yesnull;null;wiz17,wiz46 Nonull;null;wiz50,wiz46 Restartnull;null;wiz1,wiz46The employee can't receive SSP if they are absent for work for another reason on the same dates.
Restartnull;null;wiz47,wiz1Is it the following message?
'Linked Previous PIW indicates that no SSP is due.'Yesnull;null;wiz28,wiz48 Nonull;null;wiz49,wiz48 Restartnull;null;wiz1,wiz48
If any other message appears, make a note of it then click OK.
For more information about statutory payment messages, please refer to article .Do the correct values appear in the SSP Payable and SSP Weeks boxes?
Yesnull;null;wiz17,wiz49 Nonull;null;wiz50,wiz49 Restartnull;null;wiz1,wiz49Are the SSP Payable and SSP Weeks boxes visible?
View screenshotnull;null;vs50
Yesnull;null;wiz54,wiz50 Nonull;null;wiz51,wiz50 Restartnull;null;wiz1,wiz50
If the SSP Payable and SSP Weeks boxes are not visible, the employee's record is set up to process SSP manually.
NOTE: Sage 50 Payroll doesn't validate manual SSP payments or count the number of weeks SSP has been paid. Therefore you must make sure that the payments you make, and the number of weeks paid, are correct.
Do you want to process SSP manually?
Yesnull;null;wiz53,wiz51 Nonull;null;wiz52,wiz51 Restartnull;null;wiz1,wiz51To process SSP automatically, you must clear the Manual Statutory Sick Pay Calculations check box in the employee's record.
Show me hownull;null;ss52,wiz52- Click Close, select the relevant employee, click Tasks, click Employee then click Employee Record.
- Click Absence, click S.S.P. then click Qualifying Days.
- Clear the Manual Statutory Sick Pay Calculations check box, click OK, click Save then click Close.
- Select the relevant employee, click Tasks, click Payroll, click Enter Payments then click SSP/KIT.
- Click Diary Entry, enter the relevant dates, and if required, a comment then click OK.
Do the correct values appear in the SSP Payable and SSP Weeks boxes?
Yesnull;null;wiz17,wiz52 Nonull;null;wiz55,wiz52 Restartnull;null;wiz1,wiz52Manually enter the relevant SSP value, click Summary then check the gross pay.
Show me hownull;null;ss53,wiz53- From the SSP Information area, click S.S.P.
- In the Statutory Sick Pay box, enter the relevant value of SSP for the current pay period, then click OK.
- Click Summary then check that the total gross pay in the Current column is correct.
TIP: Depending on the employee's contract of employment, they may be entitled to more than just SSP. Also, they may need payment for a proportion of the pay period that they have worked.
Is the employee receiving too much gross pay?
Yesnull;null;wiz4,wiz53 Nonull;null;wiz7,wiz53 Restartnull;null;wiz1,wiz53Are any of the SSP dates you have entered after your current process date?
Yesnull;null;wiz57,wiz54 Nonull;null;wiz55,wiz54 Restartnull;null;wiz1,wiz54Check that your SSP legislation is correct.
Show me hownull;null;ss55,wiz55- Click Close.
- Click Tasks, click Company, click Legislation then click SSP.
- Check the following information:
SSP Rates area Check Minimum average weekly earnings to qualify for SSP £123.00 Weekly SSP rate £109.40
Age SSP Payable To (Years) Check Male 65 Female 65
Upper Limits Check Number of Waiting Days 3 Linking Period (Days) 56 Exclusion Limit (Weeks) 28 Transfer Limit (Weeks) 23
Is your SSP legislation correct?
Yesnull;null;wiz58,wiz55 Nonull;null;wiz56,wiz55 Restartnull;null;wiz1,wiz55If you are not using the correct version of Sage 50 Payroll or your legislation settings are incorrect, please contact Sage Technical Support.
Restartnull;null;wiz1,wiz56You can only process SSP for any dates up to and including the current process date.
TIP: If you are using the Advance Pay option to provide holiday pay to all your employees, for example, if your company closes for a Christmas break, you can't include any employee who is receiving statutory sick pay. You must process each pay period separately for an employee who is receiving statutory payments.
Close Legislation Settings then check you are using the correct version of Sage 50 Payroll.
Show me hownull;null;ss58,wiz58- Click OK then click Help and About.
- Check your version is one of the following:
$pay_ver_cty_all
Are you using one of the above versions?
Yesnull;null;wiz59,wiz58 Nonull;null;wiz56,wiz58 Restartnull;null;wiz1,wiz58If SSP doesn't calculate the expected value and you have entered SSP dates for a period no later than your current process date, to check that the software is registering the dates correctly, you should run the SSP Diary Report.
Show me hownull;null;ss59,wiz59- From the employee list, select the relevant employee, click Reports, click Absence, click SSP Diary Report then click Preview.
- Enter the relevant date range then click OK. TIP: The Criteria window displays a date range for the last year in full calendar months.
- Check that the relevant sickness dates appear on the report.
- To close the report, click Close then click Close.
Does the calendar display lower case x or p characters for the relevant dates?
Yesnull;null;wiz60,wiz59 Nonull;null;wiz61,wiz59 Restartnull;null;wiz1,wiz59Click Enter Payments, amend the qualifying day pattern start date and check that values appear in the SSP Payable and SSP Weeks boxes.
Show me hownull;null;ss60,wiz60- Select the employee, click Tasks, click Payroll then click Enter Payments.
- Click SSP/KIT, click Recording S.S.P. then click Qualifying Days.
- Amend the date in the Pattern Start Date box to a Sunday before the employee became sick.
NOTE: Note: If the employee has more than one qualifying day pattern, ensure that they are correct and that the date in the Pattern Start Date box is the date of the Sunday which starts the first or only pattern. If a date already appears in this box, if applicable, replace it with a more recent date. - Click OK then, when prompted that the qualifying day patterns have changed, click Yes.
Do the correct values appear in the SSP Payable and SSP Weeks boxes?
Yesnull;null;wiz17,wiz60 Nonull;null;wiz61,wiz60 Restartnull;null;wiz1,wiz60To check your data for any errors, run the repair and compact procedure. For more information, please refer to Ask Sage article .
Restartnull;null;wiz1,wiz61If the SSP value is correct and you have entered any other relevant payments or deductions, the employee's total pay should be correct.
If you think that the employee's SSP value is correct but their total gross or net pay is incorrect, ensure that all of the following are correct for the employee:
- Pay frequency
- Director status
- Tax code
- NI category
- Payment
- Deduction
- Attachment
- Loan
- Pension scheme
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