Summary
Description
When you print from any software installed on your PC, the printer driver interprets information sent from the software and translates it into a language understood by the printer. Some printer drivers can misinterpret the information, so to resolve this we recommend that you install an alternative printer driver.
Resolution
Suggested printer drivers
The table below lists some common compatible printer drivers. If the compatible printer driver recommended does not resolve your printing problem please contact your IT support or printer manufacturer.
| Printer type | Suggested alternative driver |
| Deskjet | HP Deskjet or HP Deskjet 500c |
| LaserJet | HP LaserJet 4 or HP LaserJet Series II |
| 9-pin single carriage dot matrix | Epson FX-80 or Panasonic KX-P1150 |
| 9-pin wide carriage dot matrix | Epson FX-1050 or Panasonic KX-P1150 |
| 24-pin single carriage dot matrix | Epson LQ-850 or Panasonic KX-P1624 |
| 24-pin wide carriage dot matrix | Epson LQ-1050 or Panasonic KX-P1624 |
| Canon Bubble Jet | Epson LQ-2550 |
Install a printer driver
For steps on how to install a printer driver, you can read Microsoft's help guide. Read more >
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