This communication was sent 4th March 2019.
Sage CRM.com retirement
Notice 19-K | 04 March 2019
We've recently communicated to you that we have made the decision to retire the CRM.com product as of 31 August, 2019. After this date, Sage CRM.com will no longer be accessible.
If you have customers using this solution, we'd ask that you work closely with them to ensure that they do not permanently lose access to their data. Before August 31, 2019, data must be backed up to a separate location, details on how to do this are available here.
Migration of data from Sage CRM.com to Sage CRM is possible, as the data is in a different structure, work is required to match the necessary import structure. Sage are unable to provide a migration tool, instructions or support if this is the option the customer opts for.
If you have any questions, please contact your account manager.
Sage Product and Services Team